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Module 2: Your Client: Restricted Access

Please complete the previous course before taking this course.

The ultimate goal of a worker or employee is to deliver a product or service (deliverable) to the expectations of his client.


Sara’s story

Author: ED DirComplexity: Standard

Within four months Sara had got the long awaited promotion to the position of Team leader at Josh plastics, a manufacturing company with over 200 employees.

Sara’s roles at Josh Plastics Limited

Author: ED DirComplexity: Standard

To understand Sara’s clients as team leader we need to know what roles and responsibilities she is charged with at Josh plastics. The following are easily recognizable:

Sara’s clients

Author: ED DirComplexity: Standard

“Who is a client?”. The following definitions are provided for this training:

Sara’s deliverables

Author: ED DirComplexity: Standard

Sara’s deliverables to Team

Sara also provides services to her own team of top management members: The services to the team may include:

Leadership to the team
Performance standards
Assigning roles and responsibilities

Client satisfaction

Author: ED DirComplexity: Standard

Client satisfaction is a measure of how products and/or services delivered meet or surpass client expectation.

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