Within four months Sara had got the long awaited promotion to the position of Team leader at Josh plastics, a manufacturing company with over 200 employees.
The ultimate goal of a worker or employee is to deliver a product or service (deliverable) to the expectations of his client.
To understand Sara’s clients as team leader we need to know what roles and responsibilities she is charged with at Josh plastics. The following are easily recognizable:
“Who is a client?”. The following definitions are provided for this training:
Sara’s deliverables to Team
Sara also provides services to her own team of top management members: The services to the team may include:
Leadership to the team
Assigning roles and responsibilities
Client satisfaction is a measure of how products and/or services delivered meet or surpass client expectation.
In order for Joshua to understand and appreciate his deliverables for the job at Josh Plastics he should reconstruct the expectations of the job.