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Module 3: Job Performance: Restricted Access

Please complete the previous course before taking this course.

A worker or employee seeking to meet the expectations of her client must perform.


Levels of responsibility

Author: ED Dir

A job or position usually falls in one of the organization’s hierarchical levels of responsibility. Each level of responsibility has a different set of requirements and elicits different expectations from the client.

Performance appraisal

Author: ED DirComplexity: Standard

Performance appraisal is a systematic evaluation of an individual employee’s job performance and productivity in relation to pre-set expectations or organizational objectives

Performance as a behavior

Author: ED DirComplexity: Standard

Campbell (1990) defines performance as behavior. It can therefore be changed through deliberate interventions.

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