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COMPETENCE IMPROVEMENT PLANNING

Competence improvement planning is a step-wise process that begins with identification of competence gaps, developing competence improvement goals or objectives, developing strategic empowerment actions/statements to achieve the objectives, and measuring of intervention success. These steps are described below: 1.Identify competence gap Assessing competence indicator statements against set criteria enables the candidate to identify areas of…

Deliverable

DELIVERABLE: THE SPIRIT OF GIVING

  • ED Dir
    ED Dir
  • September 29, 2014
  • Blog
  • No Comments

On receiving his ‘Driver of  the year’ accolade it was clear to Nixon that he would be required to open it, raise it above his head for everybody to see and then crown the  occasion with a short acceptance speech. The Master of ceremony gave a humbling speech in praise of Nixon. There were lots…

client perception

MEETING EXPECTATIONS: THE BOTTOM LINE

  • ED Dir
    ED Dir
  • September 22, 2014
  • Blog
  • One Comment

My friend Jane wants to make a distinction between an ‘excuse’ and an ‘explanation’. She argues that leaders and supervisors should be more tolerant to ‘explanations’ than to ’excuses’. I have differed on this and have argued that a ‘deliverable’ is just a ‘deliverable’. It is categorical. You have either delivered as expected or you…

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